Privacy Policy

1. Information We Collect

Personal Information

When you use our lead generation service, we collect personal information that you voluntarily provide to us, including but not limited to:

• Name (first and last)
• Email address
• Phone number
• Mailing address and ZIP code
• Property type and details about your repair needs
• Timeline and urgency preferences
• Any additional information you provide in form descriptions or communications

Automatically Collected Information

We may automatically collect certain information about your device and how you interact with our website:

• IP address and general location information
• Browser type and version
• Operating system
• Referring website addresses
• Pages visited and time spent on our site
• Date and time of visits

2. How We Use Your Information

We use the information we collect for the following primary purposes:

Lead Generation Services

• To match you with qualified drywall repair professionals in your area
• To provide your contact information and project details to selected contractors
• To facilitate communication between you and potential service providers
• To follow up on your service request and satisfaction

Communication

• To respond to your inquiries and provide customer support
• To send you updates about your service request
• To provide information about our services (with your consent)
• To send administrative communications related to your account

Service Improvement

• To analyze usage patterns and improve our website and services
• To develop new features and functionality
• To monitor and prevent fraud or abuse

3. Information Sharing and Disclosure

With Service Providers (Contractors)

The primary purpose of our service is to connect you with qualified contractors. When you submit a service request, we share your contact information and project details with selected contractors in our network who can provide the services you need. This sharing is essential to our lead generation service and occurs with your explicit consent.

With Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, such as:

• Website hosting and maintenance providers
• Email communication services
• Analytics and performance monitoring services
• Customer relationship management platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such disclosure is necessary to:

• Comply with legal obligations, court orders, or legal processes
• Protect and defend our rights and property
• Protect the safety of our users or the public
• Investigate or prevent illegal activities or violations of our terms

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication requirements
• Regular employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Update

You have the right to access, update, or correct your personal information. You may contact us at any time to request access to your information or to make corrections.

Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly. Note that you cannot opt out of service-related communications that are necessary for our lead generation service.

Data Deletion

You may request deletion of your personal information, subject to certain exceptions where we may need to retain information for legal, regulatory, or legitimate business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what categories of personal information we collect
• The right to know how we use and share your personal information
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries in a timely manner.